Delivery & Returns

Delivery Information

Orders to UK mainland addresses are usually processed the following weekday and arrive the weekday after that ie order on Monday, collected by courier by Tuesday, arrives by Wednesday…order Monday morning and it might even arrive on Tuesday! If we take more than 3 working days, please contact us so that we can chase up the courier on your behalf.

  • Orders to UK non-mainland or Scottish Highland addresses are sent by Royal Mail and are limited to 1, 2 or 3 packs.
  • We offer free delivery for orders of 3 packs to all UK addresses.
  • If we are unable to dispatch your order within 2 working days we will advise you by text and/or email and you will have the option of agreeing to new delivery date or cancelling the order and receiving a full refund.
  • Samples are sent out via Royal Mail.

Important:  If more than 3 packs need to be sent to a non-mainland location, please get in touch with where you are and what you would like to order and we’ll see if we can help.

Returns Policy

Please get in touch with us and we will provide you with a returns address; returns are at the customer’s expense unless the product is found to be faulty.

Only unopened packs can be refunded unless something is wrong with the product and then we will refund your whole order, including the cost of returning it to us. If the product is not at fault, customers will need to return the goods at their expense and we will only refund them for unopened packs returned in good condition. For this reason, please buy a sample bag initially, if your dog has never tried SmartBarf™ before.